Manager, Resource Systems at MTN Nigeria


MTN Nigeria – The chief in telecommunications in Nigeria, and an element of a various group in Africa and the Middle East, our model is immediately recognisable. It is thru our compelling model that we are capable of appeal to the correct abilities who we rigorously nurture by repeatedly bettering our employment choices even past reward and recognition.

We are recruiting to fill the vacant place beneath:

Job Title: Manager, Resource Systems

Location: Nigeria

Job Description

  • Responsible for outlining Application specification in response to evolving business wants.
  • Responsible for enhancing the procedures and processes related to the operations and upkeep of business guidelines for all downstream BSS programs in MTNN.
  • Support the Shareholder return technique by creating and implementing Information Systems Processes which might be aligned to reaching all parts on the business rating card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate within the overview of Business Processes (headcount, course of optimisation, and so forth.), to drive effectivity gains to make sure at the very least 5% discount in Divisional finances year-on-year.
  • Participate in annual budgeting course of for each capital and recurring expenditure.
  • Serve the Division’s inner clients and supply options to enhance the client expertise.
  • Strategic Partnerships with MTNN management team to drive consciousness on expected behaviours and impact on non-compliance on backside line results and firm picture/repute.
  • Drive deliberate technique for the profitable supply of MTN Group and MTNN transformation initiatives specializing in Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Engage in cross-functional work with the Network Group planning and operations, worth streams for income, finance, income assurance, advertising, gross sales and distribution, enterprise options and MTNN as an entire
  • Network and construct strong relationships with inner items and related third events (e.g. strategic buyers, technical and finance companions, business consultants and so forth.) and develop a detailed working relationship with related info sources to offer an built-in service.
  • Maintain efficient working relationships with inner and exterior suppliers.
  • Coordinate, coach and affect exterior companions and important help departments throughout MTNN’s business items to ship a seamless pre-sales and post-sales service expertise.
  • Liaise with vendor/s to ship help and options
  • Manage distributors and guarantee SLAs are met by way of in depth overview/negotiation of SLA agreements.
  • Contribute to the event of Systems Support Management methodology / framework to information associated actions throughout the IS Division, defining requirements, processes, procedures, metrics and operations necessities.
  • Put in place mechanism and system to make sure immediate, frequent and acceptable replace of Business programs and coordinate and lead team in delivering dependable help providers.
  • Monitor and management all system installations and commissioning, provisioning, operation and administration.
  • Develop and keep an environment friendly system logs and again up process and analyse tendencies of points and issues, in addition to determine root causes for the dysfunction
  • Monitor the efficiency and availability of the VAS & Prepaid programs and community parts and provoke corrective actions to failures in these programs.
  • Verify system issues and supply help to higher-level upkeep personnel.
  • Perform on web site remedial help by investigating and figuring out causes for irregular community circumstances.
  • Prepare documentation and experiences, amassing, analyzing and summarizing info and tendencies including failed processes, stability research, remembers, corrective actions, and re-validations.
  • Continuously search self-professional improvement to sharpen abilities and capabilities in a flexible and evolving digital panorama.
  • Coach and prepare the team to make sure understanding of the targets and goals of the division, consciousness of set targets/necessities and commonly overview their coaching wants.
  • Review efficiency of particular person team members and full value determinations in accordance with the worker efficiency appraisal procedures and time schedules.

Job Condition

  • Normal MTNN working circumstances
  • May be required to work prolonged hours
  • Local and International journey.

Experience & Training    

  • First diploma in Electrical/Electronics, Computer Engineering or associated self-discipline
  • Fluent in English
  • Technical certifications associated to Application improvement or database disciplines shall be an advantage
  • Masters diploma in associated area shall be an added advantage


  • 6 – 13 years of expertise which incorporates:  Minimum of three years’ expertise in an space of specialisation; with expertise in supervising/managing others
  • Experience working in a medium to giant group
  • Experience in operational help Billing, Customer Care or different Resource Systems inside an telecoms setting


  • Application improvement methodology
  • Project administration
  • Joint utility improvement
  • Problem fixing and Root trigger evaluation strategies
  • Management coaching in terms of planning, working, main and controlling
  • Technical coaching in all purposes throughout the Resource programs space.

Minimum Qualification

  • BA, B.Eng, B.Sc, HND or B.Tech.

Application Closing Date
21st September, 2018.

Method of Application

Interested and certified candidates ought to:
Click here to apply online

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