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Head, Reconciliation and Resolution Unit at Stanbic IBTC Bank


Stanbic IBTC Bank is a number one African banking group centered on rising markets globally. It has been a mainstay of South Africa’s monetary system for 150 years, and now spans 16 international locations throughout the African continent.

Standard Bank is a agency believer in technical innovation, to help us assure distinctive shopper service and vanguard monetary options. Our rising global success displays our dedication to the newest options, the most effective individuals, and a uniquely versatile and vibrant working tradition. To help us drive our success into the long run, we’re searching for resourceful people to hitch our devoted team at our workplaces.

We are recruiting to fill the place under:

Job Title: Head, Reconciliation and Resolution Unit

Job ID: 34942
Location: Lagos Island

Job Sector: Financial Services

Region/State/Province/District: Lagos

Job Purpose

To coordinate and supervise all reconciliation actions of all contribution inflows and outflows by means of:

  • Supervision of Reconciliation, Resolutions & Enquiry actions
  • Supervision for the decision of all uncredited contributions
  • Supervision and coordination of regulatory reporting requests
  • Supervision of enquiry administration course of

Key Responsibilities
Coordinate reconciliation actions of all contribution inflows and outflows to ship a persistently superior buyer expertise

Deliver a persistently acceptable superior high quality of buyer expertise:

  • Ensure Conclusion of day by day duties and valuation recommendation despatched by 4:30pm
  • Prompt decision of TCF by means of visitations and communication (emails, SMS and letters)
  • Prompt response to inner and exterior buyer enquiries
  • Establishment of SLA that seeks to thrill each inner and exterior clients
  • Building and sustaining key stakeholder relationships, by means of efficient collaborations with companions.
  • Ensuring the mandatory Service Level Agreements (SLAs) are effectively outlined and agreed to and that the service ranges are monitored for exceptions and the place discovered, corrective measures are promptly employed.

Supervise and Coordinate the Resolution of all Uncredited Contributions to Guard Against Customer Complaints and Regulatory Infractions:

  • Ensure day by day and immediate decision of TCF to RSA
  • Ensure recent inflows not uploaded are communicated to employers for quick decision (CRA/TCF Resolution)
  • Ensure No schedule and schedule with points gadgets are communicated to employers to allow credit score of shoppers’ accounts.
  • Ensure all schedules acquired are despatched to Custodian inside 24hrs of receipt and identical is reported for add instantly besides there are points
  • CRA Cleanup & CRA Credit curiosity decision inside 30days of accrual
  • Weekly/Monthly visits to shoppers and guarantee Outflows from TCF exceed day by day inflows

Supervision and Coordination of Regulatory Reporting Requests:

  • Ensure achievement of passable audit reviews (inner and exterior)
  • Ensure environment friendly administration of “Risk Logs” – Incidents, Complaints, Errors, Pending Issues, and many others; including immediate escalation of MUD gadgets and immediate decision of all points.
  • Maintain data/tracker of all contribution requests acquired inside the unit (enquiries, requests, pension functions, complaints and many others) and submit exercise report back to the HoD every day.
  • Ensure acceptable monitoring/monitoring and studies are made accessible to permit for knowledgeable selections and early identification of hostile developments.
  • Recommend and implement authorized strategic business initiatives, adjustments to operational processes and procedures in alignment with the Company’s business technique.

Supervision of Enquiry Management Process:

  • Ensure environment friendly administration of “Risk Logs” – Incidents, Complaints, Errors, Pending Issues, and many others; including immediate escalation of MUD gadgets and immediate decision of all points.
  • Drive proactive administration of operational danger gadgets and incidents, lowering operational losses and upholding repute.
  • Ensure documentation, periodic evaluate and replace of guidelines of particular processes / transactions which are vulnerable to errors, including respective preventive measures.
  • Drive the implementation of “customized” capability constructing for employees who deal with vital error-prone processes / transactions.
  • Drive the identification and acceptable suggestions/PIP for employees who incessantly commit errors.
  • Ensure efficient root-cause evaluation, complaints administration and reporting; in addition to consciousness creation on studying factors, including pattern and target monitoring.

Preferred Qualification and Experience

  • A First Degree or equal in a Business associated Degree
  • Basic MS Office Suite, excel and phrase data, Compliance Training

Knowledge/Technical Skills/Expertise

  • Reconciling Financial Records:
  • The skill to check monetary entries in a number of methods to make sure that transactions and data are stored in sync and that they’ve been recorded appropriately.

Attitude of Customer Experience /Industry data:

  • Within the Bank Customer Experience Framework, the flexibility to signify the values of Standard Bank, take possession and present ardour for customer support and experience on the pension trade that’s coated by the function.

Query Resolution:

  • The skill to handles queries successfully and formulate acceptable responses..

Transaction Case Management:

  • The skill to know the character of the transaction, collect required data and channel transaction into appropriate course
  • Can handle the development of the transaction and replace shoppers on progress and problem fixing. Able to advocate course of enhancements and enhancements.

Application Closing Date
Not Specified.


How to Apply

Interested and certified candidates ought to:
Click here to apply online



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