We are presently recruiting for a professional candidate to affix our team within the capability under:
Job Title: Customer Service Account Manager, Africa
- We’re presently in search of a Customer Service Account Manager to affix us on a Fixed Term Contract foundation till February 2020. This function relies inside our Lagos workplace.
- The Customer Service Account Manager would be the devoted level of contact for all operational enquiries acquired from ACCA’s companions and can assume possession for decision maintaining the partner and inner stakeholders up to date.
- The profitable candidate will preserve and develop relationships with ACCA’s key companions and can work carefully with varied business departments as a way to maintain and additional develop the relationships with the accounts.
- In addition, the Account Manager will even be answerable for main a small team of Account Advisers who will probably be managing the transactional relationship between ACCA and companions, while additionally offering distinctive service to boost their expertise utilizing ACCA services.
- Client & Customer Management (External) – making certain buyer enquiries are dealt with throughout the agreed service stage settlement while adhering to ACCA’s high quality framework
- Data Management – carry out knowledge administration duties to assist others by utilizing established procedures. Maintains correct partner knowledge utilising acceptable programs and shares with acceptable inner stakeholders.
- Data Collection & Analysis – conducts analysis utilizing major knowledge sources and selects related data to allow evaluation of key themes and tendencies.
- Reporting – produce perception reporting for inner senior stakeholders enabling the enhancement of the connection between ACCA and its companions.
- Debt administration – making certain all companions are invoiced in step with their cost policy and that cost is acquired throughout the agreed timeframe, escalating the place acceptable to local contact
- Working cross functionally with the broader business, as a part of a digital team, to make sure senior colleagues in Market have appropriate assist for his or her interactions with companions
- Building functionality – builds personal capabilities and develops the capabilities of direct stories by working inside present improvement framework; identifies a day after day foundation, you’ll be concerned within the following:
We’re in search of somebody who has the next abilities/attributes:
- Ability to construct sturdy relationships with colleagues, exterior contacts and purchasers
- Strong stakeholder administration with the power to successfully affect and allow colleagues to grasp methods to ship change to attain sustainable results
- Highly motivated, proactive and enthusiastic with the self-discipline to work on their very own initiative
- Highly organised with a capability for fixing complicated issues
- Excellent time administration abilities to ship to strict deadlines
- Excellent communication abilities each verbally and written as presentation writing is a key a part of this function
- Experience of main a small team to ship glorious customer support while sustaining agreed KPI’s
- Highly proficient in in MS Word, PowerPoint, and MS Excel that are vital for the creation of visually and verbally participating stories and displays for senior colleagues
- Account / Client Management – works with out supervision and supplies technical steerage when required on managing consumer accounts in a means that gives advantages for each ACCA and its companions
- Ability to sort out resistance to alter
And in working with us, you’ll get pleasure from:
- Exposure to a global organisation and a wide range of tasks
- Competitive wage and advantages bundle
Application Closing Date
How to Apply
Interested and certified candidates ought to:
Click here to apply online